Lianshen: Many thanks for your feedback. I assume that the application of certain filters and barriers can be installed - or at least explained - in a proper store. I know about the existence of such digital safeguards, but they still have a wizardly aura surrounding them in my prehistoric mind. The IT department of our firm had an unintended moment of joy when I had to confess my difficulties in installing a wireless mouse for my office laptop. There are informative videos on You Tube where online dangers are explained to children, but these are catered to teenagers. May be useful in a couple of years. We are quite happy to have fostered a climate of safe speech in our household. Any problems of whatever nature - no matter whether trivial or serious - can be raised as a topic for discussion. This is something which we highly cherish and may be useful to also help navigating the online galaxy.
It seems to me that communication in something central in your family, and I believe that is the key when it comes to problem solving regarding phone/technology use, as long as there is basic informations/goals.
From what I saw, most stores can indeed help you with it (if you ask), at least to activate
the safety features and maybe explain the phone's native safeguards. In France, there are also digital parenting services, or public libraries, that also help with this, so I wouldn't be surprised if similar provisions existed in South Africa. Else, probably your IT department or a phone repair store would also happily assist you.
Maybe they also have mobile offer coming with parental controls nowadays; but that is to be asked on store or checked for online...
Concerning the wireless mouse, I can confidently say that even if you were born with technology, you could still struggle with this demonic device. I got bamboozled more than once and the instructions to install them are, often, rather shady.
Regarding informations for children younger than teens, I can fully imagine why it's limited. I believe it is first because phones are generally not expected to be used by them and, second, because the topic is overlooked despite the health concerns around it, and children contents being, sometimes, questionable.
Lastly, I see your point with @laurabavaria and "dumbphones" seem to make a (small) comeback partly because of that and because some people want to make "detox". It's worth giving a look if it can save most of your struggle with parenting apps/controls 🙂